Simple & Transparent Refund Policy
We want every customer to have a clear understanding of our refund, exchange and membership policies before making a purchase.
Our Refund Commitment
If you are eligible for a refund, we will initiate the refund on the same day your refund request is approved. Refund requests must be submitted within 7 days of purchase. After 7 days, refunds will not be processed; eligible customers may only request an exchange.
Once initiated, the refund is normally credited to your original payment method within 3–5 business days. Depending on the payment method and bank, it may arrive sooner. UPI refunds can sometimes be credited earlier.
For any refund-related issue, please contact us or raise a support request from your account.
I bought a product — can I request a refund?
Yes. If you experience a genuine product-related problem, you may request a refund after the order has been completed and the product has been delivered, provided the request is made within 7 days of purchase and meets the conditions of this policy.
If a product is not working as expected, first contact us so that we can review the issue and, where possible, help resolve it. You can submit your request by emailing [email protected] or by opening a support ticket from your account.
Many GPL products are distributed without an original vendor license key and may be pre-activated or may have functionality affected by restrictions imposed by the original developer. Such limitations do not automatically qualify a product for a refund.
When a refund is not available
Because our products are digital goods that can be downloaded immediately, we cannot accept a return in the same way as a physical product. Subject to the eligibility period above, we do not issue refunds for the following circumstances:
- You are unable to install a downloaded theme or plugin.
- A theme or plugin is incompatible with your particular hosting environment, WordPress configuration or another plugin.
- A theme or plugin requires a license key or purchase code that is not included with the GPL product.
- Your website becomes broken while installing or configuring a theme or plugin. We can help investigate the issue through a support ticket where possible.
- You simply do not like the service or decide that you do not want to use it.
- You change your mind and no longer need the product. In such cases, you may request an exchange where applicable.
Digital Products & Exchanges
Our products are digital media and are normally available for download immediately after an order is completed. Because digital products cannot be physically returned, there is no trial or return period after the applicable refund window has expired.
If we are unable to resolve a genuine product problem and the product does not function as described, an eligible refund may be initiated in accordance with this policy.
After the 7-day refund period has passed, exchanges are the available remedy rather than a refund. Please contact support with your order details and explain the issue so we can help identify an appropriate exchange where possible.
