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YITH WooCommerce Live Chat Premium GPL – Just like in person
Recent research has proved that 70% of the users use the chat to ask for information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
That’s right: it’s possible to communicate with our customers using emails or contact modules, unfortunately, customers often ask for information when they are just about to purchase something and their wait for an answer, however brief, might be enough for them to lose interest and have second thoughts about actually purchasing it.
And this process means fewer sales… A lot less!
Users are comforted by direct contact and, when this goes missing because of the screen, they need to be reassured in another way.
With YITH Live Chat, users can make their questions and solve their doubts immediately, erasing all those dead times of the search or the request for information and the real purchase of the product.
It is just like being in a real store: with the chat, users will have direct contact with the salesperson, establishing a trusting relationship and persuading them to come back as there will always be someone for them, ready to listen and help.
This is why YITH Live Chat is the best way to nullify the indecisions of your users and convince them to buy straight away.
This plugin owes its effectiveness to the fact that it’s simple and easy to access: you will have the chance to decide where the chat is going to be displayed, and assign specific roles to operators that will be able to talk to your customer’s thanks to a simple and clean instant messaging system which will help them keep a prompt communication with customers.
Customers are going to be displayed a simple form that will direct them to the live chat as soon as they entered their personal data such as their email address, starting the communication with the operator right away.
What if there’s no operator online? Customers will be able to use the form to send offline messages directly to their own email addresses, which will make them feel cared for and not abandoned to their own purchases.
YITH WooCommerce Live Chat Premium Features
- Customization of the chat messages (Chat Title, Welcome Message, Starting Chat Message, Closing Chat Message, Offline Message, Busy Message)
- Freedom to have all the conversations at the same time as you want
- Customization of the agent’s profile
- Enable the chat capability to other WordPress roles New
- Disable the chat popup on mobile devices New
- Disable the chat popup for not logged users New
- Users can send offline messages when the chat console is not available
- “Chat logs” section to control all the saved conversations
- Each user can ask for the transcription of the conversation via email
- Each copy of the conversations can be sent to one or more emails set in the option panel
- Chat session evaluation of the user (good/bad)
- Advanced customization of the interface
- Chat duration timer
- Deactivate the chat system when no operator is online
- Compatibility with YITH WooCommerce Multi Vendor: users can send messages to vendors with the chat available in the related vendor detail page
- Show chat window on every page of your shop or only on some specific ones
- Show the chat window on home, blog, shop and product pages New
- Show the chat window in different spots of the page New
- Configure macros for your operators so that they can reduce answer time usign pre-set answers
- Connect the chat popup to a link when it opens